Frequently Asked Questions

Is delivery included?

On most pieces, yes. Delivery to the lower 48 states is part of the price you see, and nothing is added at checkout. Where a piece carries a delivery charge, or is not currently delivered to Alaska and Hawaii, it is stated on the product page and shown again at checkout.

How does a large piece actually arrive?

Saunas, cold plunges, salt rooms and beds travel by freight truck on a pallet. The carrier calls you to agree a delivery window, the crate comes off the truck on a lift gate and is set at the curb. Smaller pieces arrive by parcel carrier. The product page tells you which applies to the piece you are looking at.

What should I do when the truck arrives?

Walk around the crate before you sign, and write any visible damage on the delivery paperwork. Report hidden damage within 48 hours. That note is what protects your claim, and from there we open the claim with the maker and the carrier for you and confirm every step in writing.

How do I know a piece fits my room and my power?

Every product page lists the dimensions and the electrical requirements. Some saunas and chillers need a dedicated circuit, and where that applies it is stated on the page.

Who sets it up?

Delivery is to the curb. Placement, levelling and any electrical work are arranged by you, and most pieces are designed for two people to set up with the maker's instructions. Where room-of-choice or white-glove placement is offered for a piece, you will see it as an option at checkout.

What about the warranty?

Every piece carries its maker's warranty, and the term is listed with the product details where the maker publishes one. If a warranty question ever comes up, contact us first. We take it up with the maker on your behalf and confirm the next steps with you in writing.

Can I return or cancel?

Yes. Returns are accepted within 30 days of delivery, unused and in the original packaging; ask us first so the return is authorised. Return transport is arranged and paid by you by insured carrier, and a restocking fee of up to 25% can apply. We confirm the exact figure with you before anything is sent back. Cancel before dispatch and we charge nothing; if the maker applies a fee, we tell you the number first.