Refund policy

Effective Date: February 8, 2026

1. Overview

At Elysiums Luxe, we stand behind the quality of our products and aim to provide a clear and fair return process.

Elysiums Luxe is owned and operated by MDM Global LLC.

This policy explains when and how returns and refunds are accepted for purchases made through elysiumsluxe.com.

Summary:

* Region: United States
* Return Window: 30 days from delivery
* Damage Reporting: Within 48 hours of delivery
* Return Eligibility: Defective and non-defective items (if conditions are met)
* Return Shipping: Customer is responsible unless item is defective or damaged
* Restocking Fee: 25% may apply
* Refund Processing Time: Within 7 business days after approval

2. Contact Information

To start a return or report an issue, please contact us:

Elysiums Luxe
Email: support@elysiumsluxe.com
Phone: 1-813-701-5976

Business Address:
4040 Huntingdale Ct.
Wesley Chapel, FL 33543
United States

Hours: Monday to Friday, 9 AM – 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

* The item arrived damaged, defective, or incorrect
* The customer wishes to return a new item within the return window
* The issue is reported within 48 hours (for damage/defects)
* The product is returned within 30 days of delivery
* The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include:

* Your order number
* Clear photos showing the issue
* A brief description of the problem

If approved, we will provide return instructions and a prepaid return label where applicable.

5. Return Shipping and Fees

* Approved returns may include a prepaid shipping label (for defective or incorrect items)
* Returns must be shipped within 7 days of approval
* We recommend using a trackable shipping method

Restocking Fee

A 25% restocking fee may apply to approved returns for non-defective items.
This amount will be deducted from your refund total.

6. Refunds and Replacements

* All returned items are inspected upon receipt
* Refunds are issued to the original payment method within 7 business days after approval
* Depending on your payment provider, it may take additional time for funds to appear

If preferred, we may offer a replacement instead of a refund.

7. Exchanges

We accept exchanges for eligible items that meet return conditions.

Replacement items will be shipped after the returned item is received and approved.

8. Non-Returnable Items

We do not accept returns for:

* Items reported after 48 hours (for damage/defects)
* Items damaged due to misuse or improper handling
* Custom-made or personalized products
* Gift cards or downloadable digital items

9. Cancellations

* Orders may be canceled before shipment for a full refund
* Once an order has shipped, cancellations are not possible and must follow the return process

10. Legal Rights

This policy does not affect your rights under applicable U.S. consumer protection laws.

11. Changes to This Policy

We may update this policy from time to time.
Changes take effect upon posting on this page.

By purchasing from Elysiums Luxe, you agree to this Return & Refund Policy.